Thinking of returning an item?

At constantinou-jewels we have a very simple and fast returns service. If you change your mind regarding a product that you have ordered from us (Right for Withdrawal) or if you’ve noticed a damaged or defective product in your order, you can return it to us.

RIGHT FOR WITHDRAWAL 

You have the right to return a product within fourteen (14) days from the date of delivery. The return of the product is accepted only if the product is in its original condition, the packaging of the product has not been opened or unsealed, it is not soiled or altered, or is in a condition beyond its original one. In this case, the cost of returning the product is born by the customer. (*only applies for addresses within Cyprus)

The exercise of the right of withdrawal by the consumer is possible if:

    • It concerns a product for which an individual order has NOT preceded, such as wedding rings, or conversions or a product that does not exist in our catalog.
    • The product has not been worn or used beyond the test, parts of the terminology bracelet have not been removed and the jewelry has not been modified.
    • All product documentation, such as warranty, instructions for use, and proof of purchase are returned.
    • The product is shipped in the package in which it was received.

RETURNING A DAMAGED OR DEFECTIVE PRODUCT

In case of a damaged or defective product, you can return it back to us within seven (7) days, in order to be replaced by another one if available, or a new product of similar characteristics. In this case, the cost of returning the product is born by constantinou-jewels. 

WRONGLY DISPATCHED PRODUCT

In case any of the products you have received is the wrong one (i.e. it is not the one you have ordered) we will immediately replace it with the correct one without any charge to the customer. 

SIMPLE 3-STEP RETURNS PROCEDURE

In any of the above mentioned cases, it is necessary to contact us at [email protected].

After completing the electronic returns form, please place the packaged product in a larger box in order to ensure that it is not damaged during return delivery to us.

Once we have received the email, we will contact you in order to arrange the receipt of the parcel from your address and return to us.

For any further inquiries you can contact us by phone at +357 24 627700 (Mon-Fri 09:00 – 16:00) or by e-mail  [email protected].

In case of return of a product by the customer, the return is accepted by constantinou-jewels only if the product is in perfect condition, the packaging of the product has not been opened or unsealed, it is not soiled or altered, or is in a condition beyond its original one. 

In any of the above mentioned cases, it is necessary contact constantinou-jewels, within fourteen (14) days from the date of delivery of the product.

constantinou-jewels does not accept, permit or have any liability for returns that are carried out beyond the fourteen (14) day time period from the date of the delivery of the product. 

If any product that does not comply with the above rules is returned to constantinou-jewels, then this product will be returned back to the customer, and the delivery costs will be charged to him. 

Product Guarantee: The guarantee of products that appear on the website of constantinou-jewels is one (1) year.